Apple Admits iPhone 4 Reception Problem

It’s pretty unusual for Apple to admit its mistakes, but they did… almost. In a just-published press release, Apple reps claim that there is a problem with the signal strength of iPhone 4 “when held in a certain way,” but they blame software issues (not because of a design flaw that discriminates left-handed people) for this. Here’s a part of its mind-blowing explanation:

Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.

“To fix this, we are adopting AT&T’s recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone’s bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.

To remedy this, Apple promises a free software update in the coming weeks, which will be available in iPhone 3G, iPhone 3GS, and iPhone 4.

Note that this is not the first time Apple has blamed signal strength to software flaws.

Source: Engadget

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